Product must be received at our address within 15 days of the date customer received their order. There is a $10.00 restocking fee for ALL returns, and return shipping costs are customers responsibility. Credit to your account will exclude original shipping cost and the $10.00 restocking fee. All items must be returned unused and in their original packaging or bundle. As always, we encourage our customers to shop early if you are unsure and allow yourself time to purchase a sample first.

HOLIDAY ITEMS: All returns must have prior written approval from Ribbons and Favors. Please email us at sales@ribbonsandfavors.com with your return request within 5 days of receipt of your order. Please include the Order Number in your email and the reason you would like to return product we will respond to your email within 2 to 3 business days.

All Holiday items must be received at our address within 30 days prior to the date the holiday falls on. For example: Christmas products must be returned, unused and in their original packaging or bundle, by November 25th to allow for restocking of items during our holiday retail season. There is a $10.00 restocking fee for ALL returns, and return shipping costs are customers responsibility. Credit to your account will exclude original shipping cost and the $10.00 restocking fee.

We apologize for this inconvenience, but due to product shipping time and a busy, short retail season on holiday items this policy is necessary. As always, we encourage our customers to shop early, if you are unsure and allow yourself time to purchase a sample first.

We do not accept returns of the following products:

- cut ribbon

- any product that is custom printed

- food products

- custom orders

- assembled favors

- clearance items

We do not accept returns for the following reasons:

- no prior authorization

- your event cancelled

- Large "Special Orders" that customer did not purchase a sample for at a prior time. We consider a large order 45 items or more of the same product.

- Holiday items (see above).

Due to colors appearing differently on each monitor we highly recommend shopping early enough to allow yourself to purchase your samples (see our Sample Policy) of the product(s) or, color shade(s) you are considering. This is very helpful for your final decision on your larger orders or if you require an exact color match.

DISCREPENCIES, DAMAGED GOODS: please email (sales@ribbonsandfavors.com) within 5 days of receipt of your order to file a claim. Products damaged or lost in shipping by the carrier (USPS, FedEx or UPS) are not covered under our return policy. We are happy to assist you in your claim process as much as we can, but please note that it is regarded as your responsibility to follow through with a claim to the carrier. We suggest that you keep all your original packaging until your claim has been resolved with the carrier.

RETURNS MADE WITHOUT PRIOR AUTHORIZATION: Any products that arrive at Ribbons and Favors without prior approval will be held in our unclaimed products for 30 days to allow our customer the opportunity to request its return. We will be happy to return their product providing they pay the additional shipping charges. We do not accept returns of any product(s) without prior written authorization.