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RETURNS: All returns must have prior written approval from Ribbons and Favors. Please email us at firstname.lastname@example.org with your return request within 5 days of receipt of your order. Please include the Order Number in your email and the reason you would like to return product(s). We will respond to your email within 2 to 3 business days.
Product must be received at our address: PO Box 1613, Ferndale, Wa 98248 within 15 days of the date customer received their order. There is a $10.00 restocking fee for ALL returns, and return shipping costs are customers responsibility. Credit to your account will exclude original shipping cost and the $10.00 restocking charge for ALL returns, and return shipping costs are customers responsibility. All items must be returned unused, unaltered and in their original packaging or bundle. As always, we encourage our customers to shop early if you are unsure and allow yourself time to purchase a sample first.
HOLIDAY ITEMS: All returns must have prior written approval from Ribbons and Favors. Please email us at email@example.com with your return request within 5 days of receipt of your order. Please include the Order Number in your email and the reason you would like to return the product. We will respond to your email within 2-3 business days.
All Holiday items must be received 30 day before the date the holiday falls on. For example: Christmas products must be returned unused in their original packaging by November 25th to allow for restocking of items during our holiday retail season. We apologize for this inconvenience, but due to product shipping times during busy retail seasons it is necessary for us to implement this policy.
We do not accept returns of the following products:
- cut ribbon
- custom orders
- clearance items
- used or assembled items
- product return because your event cancelled
- large "Special Orders" that customers did not purchase a sample before hand. We consider a large order 45 items or more of the same product.
- products returned without prior authorization*
Due to colors appearing differently on each monitor we highly recommend shopping early enough to allow yourself to purchase your samples (see our Sample Policy) of the product(s) or, color shade(s) you are considering. We also provide Custom Color Matching, for more information on this service visit our Free Custom Color Matching page.
DISCREPENCIES, DAMAGED RETURNS: please email (firstname.lastname@example.org) within 5 days of receipt of your order to file a claim. Products damaged or lost in shipping by the carrier (USPS, FedEx or UPS) are not covered under our return policy. We are happy to assist you in your claim process as much as we can, but please note the carrier considers it your responsibility to follow through with a claim against them. We suggest that you keep all your original packaging until your claim has been resolved with the carrier.
* RETURNS MADE WITHOUT PRIOR AUTHORIZATION: Any products that arrive at Ribbons and Favors without prior approval from us will be held in our unclaimed products for 30 days to allow our customer the opportunity to request it's return. We will be happy to return their product providing they pay the additional shipping charges.
Subject to change without notice.