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Customer Service FAQ
General Shopping Questions:
Do you have a print catalog?
Yes, you can view/download it online. All the items in our catalog are available for sale on our website.
I have shopped at ribbonsandfavors.com before but can't login to my account.
If you created an account or placed an order with ribbonsandfavors.com prior to March 2012 you will need to reset your password. We apologize for the inconvenience. We have updated our website and system and for security purposes a new password is required.
Go to My Account, click "Sign in with your Ribbons and Favors Account". Under Email, click "Forgot your Password?". Enter your email address and continue to follow the instructions on the screen. At the end of the process, you will receive an email with a link to reset your password. Please note: the link is only valid for 15 minutes.
I forgot my password. How can I update it?
Go to My Account, click "Sign in with your Ribbons and Favors Account". Under Email, click "Forgot your Password?". Enter your email address and continue to follow the instructions on the screen. At the end of the process, you will receive an email with a link to reset your password. Please note: the link is only valid for 15 minutes.
Is your entire collection on your website?
Yes, everything Ribbons and Favors currently has available is available for purchase on our website. If there is something you cannot find, or if you are looking for a particular item, please contact Customer Service at sales@ribbonsandfavors.com.
Where can I submit a question or comment to Customer Service?
Our contact information is here.